Privacy Policy
Last Updated: May 11, 2024
Ranedrop Corporation, d/b/a AskMary, is an AI-powered relationship guidance platform to support people who are looking for committed relationships.
When you use AskMary, you’re trusting us with your information. We understand it’s a tremendous responsibility, and we work hard to protect your information and put you in control. We wrote this Privacy Policy to help you understand what personal information we collect via our text channel, website (https://askmary.xyz), and mobile app, how we use it and disclose it, how long we retain it, and what choices you have about it.
Before we dive into the details, we’ll describe how AskMary works and our privacy principles.
How AskMary Works
Getting started is simple: just text our phone number, and our AI-powered assistant, named “Mary”, will ask you to describe yourself and what you’re looking for in a relationship. We’ll also offer you the chance to sign up for a monthly subscription if you want access to our premium tier, where you can ask us for fashion advice and more.
Personal Information We Collect
Personal information you provide:
Contact details, such as your first and last name, email and mailing addresses, and phone number.
Biographical details, such as your date of birth, place of work or education, personal interests and background, gender, age, dating preferences, physical characteristics, personal description, life experiences, and geographic location.
Sensitive data that you may choose to voluntarily provide to assist our AI-powered assistant in providing guidance, such as your sexual orientation, political views, religious views, sexual health, racial or ethnic origin, and philosophical beliefs.
Uploaded content, such as photos or videos. We may also collect information about the content, such as the time, date, and place the photo or content was taken or uploaded. We may also scan, monitor, store, and analyze the content you provide to us using third-party services for several purposes, including for anti-fraud purposes, for the assessment of whether the photos are consistent with our terms of service, to help identify your interests and activities—such as if your photo includes pets, sports, or trips—and to help us provide better support and guidance for you. To share photos and videos, we may request to access your device camera roll and camera with your permission. If you need to update your permissions, you can do so in the “Settings” section on your device.
· Payment data needed to complete your subscription on or through our services (including name, payment card information, billing information), and your purchase history. Payments are processed through Stripe. We do not store payment card information.
Communications that we exchange with you, including when you text our AI-powered chatbot or contact us with questions, feedback or otherwise.
Marketing data such as your preferences for receiving our marketing communications and details about your engagement with them.
Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.
Automatic data collection. We, our service providers and our business partners may automatically log and combine information about you, your computer or mobile device, and your interaction over time with the services, online resources and our communications, such as:
Device data such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, and general location information such as city, state, or geographic area.
Online activity data such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the services, navigation paths between pages or screens, information about your activity on a page or screen, access times, duration of access, and whether you have opened or otherwise engage with our communications, such as our marketing emails or clicked links or files within them.
We collect this information using cookies and other similar technologies. For more information, please visit our Cookie Policy[FJR1] .
Third-party sources. We may combine personal information we receive from you with information we obtain from other sources, such as:
Social media information. We may maintain pages on social media platforms, such as Facebook, Instagram, and X (formerly Twitter). When you visit or interact with our pages on those platforms, you or the platforms may provide us with information through the platform.
· Third-party integrations. When you link to or connect AskMary with a third-party service (e.g. Google, Facebook, or Spotify), you direct the service to send us information as controlled by that service, or as authorized by you via your settings at that service.
Other sources. We may obtain your personal information from other third parties, such as marketing partners, data providers, and publicly available sources.
How We Use Personal Information
We use personal information for the following purposes or as otherwise described at the time of collection:
Providing and supporting our services. We use personal information to operate, maintain, and provide you with our services, including to help you connect with other users, including to recommend you to other users and recommend other users to you. In particular, we will use personal information to perform our contractual obligations under our terms of service.
Communicating with you about our services. To perform our contractual obligations, or when it is in our legitimate business interests, we will use personal information to respond to your requests, provide customer support, and communicate with you about our services, including by sending announcements, updates, security alerts, and support and administrative messages.
Improving, monitoring, personalizing, and protecting our services. It is in our legitimate business interests to improve and keep our services safe for our users, which includes:
understanding your needs and interests, and personalizing your experience with the services and our communications;
troubleshooting, testing and research, and to keep the services secure; and
investigating and protecting against fraudulent, harmful, unauthorized, or illegal activity.
Research and development. We may use personal information for research and development purposes in our legitimate business interests, including to analyze and improve the services and our business. As part of these activities, we may create or use aggregated, de-identified or other anonymized data from personal information we collect. We use anonymization techniques to remove information that makes the data personally identifiable to you. We may use this deidentified data and share it with third parties for our lawful business purposes, including to analyze and improve the services and promote our business.
Direct marketing. We and our service providers may collect and use personal information for the following marketing purposes:
Email. We may from time-to-time send you direct marketing emails as permitted by law, including, but not limited to, notifying you of special promotions, offers and events via email. You may opt out of our marketing emails as described in the “Marketing communications opt-out” section below.
Text messages. We may notify you via text message about products that may interest you and other alerts you request. Consent to receive automated marketing text messages is not a condition of any purchase. If you would like more information about our do-not-call policy, or how to opt out, please review the “Marketing communications opt-out” section below. You may be responsible for standard SMS and per-minute charges by your mobile carrier.
Except where consent is required, we undertake such marketing on the basis of our legitimate business interests. Where we seek your consent, you may withdraw your consent at any time.
Compliance and protection. We may use personal information to comply with legal obligations, and to defend us against legal claims or disputes, including to:
protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
audit our internal processes for compliance with legal and contractual requirements and internal policies;
enforce the terms and conditions that govern the services;
prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft; and
comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.
How We Disclose Personal Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. We do not share, sell, or trade the phone numbers of our customers or users.
For operational and legal purposes, we may disclose personal information to certain entities as outlined below:
· Service providers. Companies and individuals that provide services on our behalf or help us operate the services or our business (such as stylists and other support service providers, hosting, information technology, customer support, email delivery, and website analytics services).
· Professional advisors. Professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.
· Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.
· Business transferees. Acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale, or other disposition of all or any portion of the business or assets of, or equity interests in, Ranedrop Corporation (including, in connection with a bankruptcy or similar proceedings).
· Users or other instructed parties. With your consent, we may disclose personal information to other users or any other parties that you give us express permission to disclose your personal information to in the course of our relationship with you.
How You Disclose Personal Information
To other users. You may disclose personal information to other users when you voluntarily disclose information on the service to potential matches. Please be careful with your information and make sure you’re comfortable disclosing the content.
Third-Party AI Technology
Our services leverage third-party AI technology provided by our service providers. This technology is trained on real-world data to help us understand your messages and prepare our responses, and identify other users to match you with. We will disclose conversations and chat history to AI technology providers to generate intelligent and personalized responses in conversations with users.
Privacy Rights and Choices
Marketing communications opt-out. You may opt out of marketing-related emails, text messages, and other communications by following the opt-out or unsubscribe instructions in the communications you receive from us. You may also contact us as provided in the How to Contact Us section below to unsubscribe or learn more about our do-not-call policy. Even if you opt out of marketing-related communications, you may continue to receive service-related and other non-marketing emails.
Online tracking opt-out. You can opt out of third-party cookies as described in our Cookie Policy.
Personal information requests. We also offer you choices that affect how we handle the personal information that we control. Depending on your location and the nature of your interactions with our services, you may request the following in relation to personal information:
· Information about how we have collected and used personal information. We have made this information available to you without having to request it by including it in this Privacy Policy.
· Access to a copy of the personal information that we have collected about you. Where applicable, we will provide the information in a portable, machine-readable, readily usable format.
· Correction of personal information that is inaccurate or out of date.
· Deletion of personal information that we no longer need to provide the services or for other lawful purposes.
· Additional rights, such as to object to and request that we restrict our use of personal information, as well as the right to data portability.
To make a request, please email us or write to us as provided in the How to Contact Us section below. We may ask for specific information from you to help us confirm your identity.
Limits on your choices. In some instances, your choices may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights. If you are not satisfied with how we address your request, you may submit a complaint by contacting us as provided in the How to Contact Us section below.
Right to complain. Depending on where you reside, such as if you reside in the European Economic Area ("EEA”) or United Kingdom ("UK”), you may have the right to complain to a data protection regulator where you live or work, or where you feel a violation has occurred.
Other Sites and Services
Our services may contain links to websites and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third-party. We do not control websites or online services operated by third parties, and we are not responsible for their actions. This Privacy Policy does not apply to such third-party sites or services.
Security
We use reasonable organizational, technical, and administrative measures designed to protect against unauthorized access, misuse, loss, disclosure, alteration, and destruction of personal information we maintain. Unfortunately, data transmission over the internet cannot be guaranteed as completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee the security of personal information.
Children’s Privacy
Our services are not intended for use by children under 18 years of age. If we learn that we have collected personal information through the services from a child under 18 without the consent of the child’s parent or guardian as required by law, we will delete it.
International Data Transfers
You will provide personal information directly to us in the United States. We may also transfer personal information to our affiliates and service providers in the United States and other jurisdictions. Please note that such jurisdictions may not provide the same protections as the data protection laws in your home country.
When we engage in cross-border data transfers, we will ensure that relevant safeguards are in place to afford adequate protection for personal information and we will comply with applicable data protection laws, in particular by relying on an EU Commission or UK government adequacy decision or on contractual protections for the transfer of personal information. For more information about how we transfer personal information internationally, please contact us as set out in the How to Contact Us section below.
Retention of Personal Information
Where required under applicable laws, we retain personal information only for as long as is necessary to fulfil the purposes for which it was collected and processed, in accordance with our retention policies, and in accordance with applicable laws and regulatory obligations or until you withdraw your consent (where applicable).
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of personal information, the purposes for which we use personal information and whether we can achieve those purposes through other means, and the applicable legal and regulatory requirements.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the website.
How to Contact Us
Responsible entity. Ranedrop Corporation is the entity responsible for the processing of personal information under this Privacy Policy (as a controller, where provided under applicable law).
Contact us. If you have any questions or comments about this Policy, our privacy practices, or if you would like to exercise your rights with respect to your personal information, please contact us by email at legal+privacy-policy@ranedrop.com, or write to us at:
Physical Address TBA
This Cookie Policy explains how Ranedrop Corporation uses cookies and similar technologies in connection with our services.
If you have any questions or concerns about the Cookie Policy, please contact us at legal+cookie-policy@ranedrop.com or as otherwise described in our https://ranedrop.com/legal/policies/privacy.
What are cookies and similar technologies?
· Cookies are text files that websites store on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand activity and patterns, and facilitating online advertising.
· Local storage technologies, like HTML5, provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
· Web beacons, also known as pixel tags or clear GIFs, are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
This Cookie Policy refers to all these technologies collectively as “cookies.”
How do we use cookies and other similar technologies?
We use both persistent cookies and session cookies. Persistent cookies stay on your device for a set period of time or until you delete them, while session cookies are deleted once you close your web browser. We use persistent cookies, for example, to record your choice of language and country location. The cookies placed through your use of our website are either set by us (first-party cookies) or by a third-party at our request (third-party cookies).
We also allow our advertising partners to collect this information through our website.
What types of cookies and similar technologies do we use?
We use the following categories of cookies:
Essential. We use essential cookies to help make our website usable by enabling basic functions like page navigation and access to secure areas of the website. You can set your browser to block or alert you about these cookies, but then some parts of the websites will not work.
Functionality / performance. We use these cookies to enhance the functionality and performance of the services.
Analytics. We use these cookies to help us understand how our services are performing and being used. Specifically, we use Google Analytics to collect information about how users use our services, which we then use to compile reports that disclose trends without identifying individual visitors, and help us improve our services. For more information on Google Analytics, click here. For more information about Google’s privacy practices, click here. You can opt out of by downloading and installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout.
Email Interaction Technology: Our emails may contain web beacons to tell us whether they are opened and verify any clicks through to links within an email. We (and our marketing service provider on our behalf) use this information to help us understand how an email campaign performed, what types of emails and content our recipients find interesting, and what actions our recipients took, so we can improve our email campaigns in the future and make our emails more relevant to our recipients. If you do not wish the web beacon to be downloaded onto your device, you should select to receive emails from us in plain text rather than HTML.
How can you control the use of cookies?
Depending on where you access the services from, you may be presented with a cookie banner or other tool to provide permissions prior to non-Essential cookies being set. In this case, we only set these non-Essential cookies with your consent.
You can also limit online tracking by:
· Blocking cookies in your browser. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
Use the following links to learn more about how to control cookies and online tracking through your browser:
o Firefox; Chrome; Microsoft Edge; Safari (Mac); Safari (Mobile/iOS)
· Using privacy plug-ins or browsers. You can block our websites from setting cookies by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, Ghostery, or uBlock Origin, and configuring them to block third-party cookies/trackers.
Note that because these opt out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.
Do Not Track. Some Internet browsers can be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.